Shipping Policy
We aim to process and dispatch all orders quickly and securely to ensure your items arrive as soon as possible.
Processing Time
All orders are processed within 1 business day. Orders placed after business hours or on weekends will be processed on the next working day.
Shipping Options
- 24-Hour Express Delivery – £15
Orders are delivered within 24 hours after dispatch. - 48-Hour Standard Delivery – £10
Orders are delivered within 48 hours after dispatch.
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Please ensure that your shipping address is correct at checkout, as we cannot be responsible for delays caused by incorrect or incomplete address details.
Delivery Notes
- Shipping times apply after dispatch, not from the time of order.
- Delivery times may occasionally be affected by courier delays, holidays, or severe weather conditions.
- We currently ship within the United Kingdom, EU and USA.
Returns & Refunds Policy
Due to the nature of our products, all sales are final and we do not accept returns for opened or used items.
However, we will assist customers in the following cases:
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include:
- Your order number
- A description of the issue
- Photos of the product and packaging
After review, we will arrange a replacement or refund where appropriate.
Order Issues
If you experience any issues with your order or delivery, please contact our support team and we will respond as quickly as possible to resolve the problem.
Customer Support:
Please use the Contact page on our website and include your order number for faster assistance.
We appreciate your trust and aim to provide a smooth, reliable delivery experience for every order.